General Questions

Where is the leather produced?

We create our leathers in our own factory in Queensland using only Australian hides and skins.  Our leather is 100% Australian.

When is your Shop open?

8.00am – 4.00pm Monday to Friday

Does the online store close at any time?

Our online store is open all year round. Order picking and shipping times may vary over holiday periods.

Can you tan a hide for me?

Sorry but we are not geared up to do private tanning of individual hides.

What is the shape and size of a kangaroo leather?

Kangaroo skins are triangular in shape. Size can vary based on the leather style. See individual product for these details.

What payments do you accept?

We accept MasterCard, Visa, Amex, PayPal……. All payments are made through a secure server; credit / debit card transactions are subject to validation checks and are authorised by the card issuer.

Do you offer volume based discounts?

Any inquiries for large volume purchases should be made directly to mail@packerleather.com where a full batch can be produced for you.  Minimum Order Quantities apply: 400 kangaroo leathers or 56 bovine sides.

Orders and Shipping

How will you pack my leather for shipment?

All leather is rolled and packed in a box for delivery by Australia Post. If you have a specific preference on how your leather is packed or sent please contact us on 07 3203 1323 to place your order.

How long will it take me to get my order?

We aim to despatch your order via Australia Post the day after the order is received. Postage times will vary depending on your location.

How do I track my order?

You will receive a shipping notification with tracking details once your order is ready for dispatch. Parcels can be tracked using Australia Post’s Track your item

Refer to our Shipping page for additional information.

Can my order be sent by courier?

If you have a courier you would prefer to use please contact us on 07 3203 1323 to place your order over the phone.

Can I change my order if I made a mistake?

You can make changes to your order if it has not been shipped. Please phone us on (07) 3203 1323 and let us know about the changes. 

Leather Questions

What characteristics of leather I should be aware of?

Leather is a natural product.  This naturalness gives leather a beauty and unique character that distinguishes it from synthetic/plastic alternatives. As a result leather may fade over time or gain a natural patina.

If you are unsure if leather will do the job for you, please get in touch with our sales team - shop@packerleather.com

What is the difference between Veg Tanned and Chrome Tanned?

Chrome tanning uses non-toxic trivalent chrome sulphate in the primary tannage.

Veg Tanning uses extracts from tree barks.

Can I get a sample of the leather?

Yes you can.  Let us know which leather and your details via email - shop@packerleather.com or call us on 07 3203 1323.

My leather has some creases, what can I do?

The leathers that we supply will un-crease themselves by laying them flat and applying some pressure/weight.  Alternatively most leathers can be ironed with a regular household iron. Always set on low heat and test by indirect contact with some cotton / fabric laid between the leather and the iron. Always test on an inconspicuous area first.  

Waxy and/oil based leathers behave slightly differently, do not apply any heat to these leathers without checking with us first.

I have a question about the leather?

You can send your question via an email – shop@packerleather.com – or call us on 07 3203 1323 and our Shop team will do their best to provide you with an answer.

Are cows bred for leather?

No, cattle hides are a by-product of meat production and converting the hides into leather is a natural recycling of a waste product.

Are kangaroos harvested to make leather?

No, kangaroo skins are a by-product of meat production and converting the skins into leather is a natural recycling of a waste product.

What is the expected usable area of the leather?

Due to the irregular shape of hides and skins, you can expect a cutting yield of around 80% of the leather area. The final yield depends on the size of your pattern and the ability to cut around natural marks on the leather. More natural leathers will show marks and you may gain or lose yield depending on your ability to cut these in.

Are there any banned or dangerous substances within any of your products?

There are no banned or restricted substances in any of our leathers. Packer Leather produces leather in line with two key international directives: Zero Discharge of Hazardous Chemicals (ZDHC) Manufacturing Restricted Substance List and the AFFIRM Restricted Substance List. Packer Leather is audited by the Leather Working Group and holds a gold medal.

Do you make vegan leather?

No. There is no such thing as vegan leather and any company claiming to sell vegan leather is misleading you. Our products are all genuine real leather.

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